Nexx Smart Wi-Fi Garage Door Controller NXG-200

I use the geofense feature to open my garage door when I'm within range because my garage door is very slow. I love using my apple watch to open and close the door too. It works great. However, when the battery goes low in the wireless sensor is when problems occur. If I'm away at work when the battery goes low, I would receive random false notifications that my garage door is open when it was not or vice versa. I would stress out about whether the garage door is actually open. I'm not sure what the best course of action would be if the system receives a low battery indication. Also, I feel like i shouldn't have to tell the app the battery is new (tapping the low battery icon), but if i don't the battery icon keeps indicating a low battery. The review below mine, this may be what Greg L.'s problem is (a low battery in the wireless sensor seemed to stop the geofense from working for me).

I ordered the wired system, but they sent me the wireless several years ago. I loved the geo fencing--especially with my Harley. Everything worked in the beginning and I rated NEXX five stars. After a year, the sensor began to give false readings. Technical support was useless. No wat to reset the app when it reads the opposite of reality. I finally bought a camera to monitor the garage door. Then the geo-fencing began to work only intermittently until it finally stopped. This was the main reason I purchased NEXX. I believe the real problem is the wireless sensor. If only I had insisted that they send what I originally ordered. I am looking for a new solution--any ideas?

Alex was my customer service rep. My Nexx garage door opener app was way out of warranty. Alex didn’t care, his only motivation was to help me fix the problem that I caused. And he patiently walked me through fixing it and asked for nothing in return. I strongly recommend Nexx and Alex.

I have these installed on 5 doors in an institutional application. I didn't use the included wireless sensors but wired in to the openers open limit circuit. The wireless sensor would not work with the extra large aluminum doors. With good WIFI signal these have been pretty much flawless for about 2 years. Some are on gates and some are on doors. It's so nice to get a call from the service man and be able to let him in the gate and then open the appropriate door for access or to shut a door when one has been left open. I do wish the notification feature could have more flexible parameters (ie: notify me only between certain hours, or only after so many minutes after certain hours) All in all, these have been a huge benefit and we are going to eventually install them on about 15 doors / gates. Just have good wifi signal where the brain is installed (which doesn't have to be at the door, it would simply need 4 wires run to the door location (2 for actuating the opener and 2 for the door closed signal)

This devise is garbage, support Sucks, it started by telling me that the Door was close and it was open and vise versa, I would not buy it Mine has had trouble since day one, Now it won't get WIFI
I'm going to remove and throw away, I ve devotes too much time to make it work