The NEXX products work great when they do, but they run into several software/firmware issues. I've had to contact the support team several times in the past and they've been great. However, my unit went down again and tried to contact them several times over the past few months, with no response. The company probably closed down and did not put out any information on afterlife support. I would not recommend any of their products since they will not follow up with their customers.
C
Chuck
No response from support
I have one of the older garage door openers. Last week it stopped responding to open/close commands. I still get open and close notices, but when I try to open or close I get a "no Internet connection" message. The WiFi indicators says "excellent", and it's sending me open close notices when I open or close the door with my non-NEXX opener. I've tried for several days to get any kind of information from support, but there is no response to the e-mail or on my open ticket. Seems like the NEXX servers aren't working with my opener anymore, but it's a mystery since they don't respond. This has quite a few times in the past, but it usually gets resolved and support usually responds. If you're not going to support it anymore just man up and say so!
L
Lorenzo
Great product, but it's having internet conections issues lately
More and more often shows a red line that say's oops, no Internet, even when I'm in my own house with WiFi and using internet with out any problem, I hope you fix it, this problem has like one month, but every day is getting worse, looks like a DNS problem.
S
Scott
Trash
Worked for awhile but it’s inconsistent, not worth it since it help keep you home secure. If I can’t trust if it’s actually closed or can’t close it using the app while away or while in my fricking living room what’s the point. Just ripped it all out and deleted the app. Just trash, you’ve been warned.
E
Erick Unbehand
Fantastic product... are there plans to make it available again soon???
have two of these installed and they have worked flawlessly for a couple of years AFTER installing the (overpriced) hardwired magnetic switch door sensor.
the wireless door sensor eats batteries and can be unreliable reporting open/closed state.
one is located at a remote property, and the ability to KNOW the state and also grant access to others is awesome.
